For account-related When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Within each class, there are upgrade sections as well. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Will the toll lanes reduce traffic jams? To find the cost of a particular BART trip, use the BART Fare Calculator. You can set up automatic reloading when you initially order a card and load value online. Choose your payment method and complete the order. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. In addition, we offer a full range of beverages options, including locally-distilled spirits. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. How did $300 disappear from our Clipper cards? Roadshow We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. Ultimate Clips Pass | The Official Site of the Los Angeles Clippers Once you hear a single beep that means youve paid your fare and are good to go! For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Clipper card lost and deregistered : r/AskSF - reddit Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. See full menu. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. Be sure you tap on Caltrain's platform. Yes, there is. Check out our virtual tour of the Victoria Clipper V! To add value to your Clipper card, open your mobile wallet on your phone. Paper Tickets All rights reserved. However, there are 3 Clipper vendors at SFO. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Your 31-day pass becomes active the first time you use it to pay a fare. No. PDF Clipper Cancellation Form You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. At your request, we can mail you a new card with your balance restored, typically within 2 business days. This might take a few seconds. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. After your second tag, the card reader will display a message that your initial tag was refunded. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. This page includes when value is available, online orders, different types of value, and blocked cards. All FRS Clipper employees and crew are fully vaccinated against COVID-19. After we collect payment, we will send you an email confirming this. If you do not hear any beeps or see any lights, your card may be defective or damaged. . Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. To add a card to your Android phone, open Google Pay and click the + sign. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. There is a 50 cent surcharge per trip for Blue tickets. Your session is about to expire due to inactivity. Make sure you always have a current email address on file. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. This is just another barrier to transit: an opaque payment system. What's the difference between cash value and BART high-value discount (HVD) tickets? Hop on our sleek, high-speed FRS Clipper catamarans for a relaxing and scenic cruise experience. Go Pass Clipper Transition FAQ | Stanford Transportation Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. Our terminal in Victoria is currently open 10:00am 5:00pm. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Pay With They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. How do I pick up the value on my clipper card? : AskSF - reddit Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. When booking online, please mark the box noting that a guest will require wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. Includes travel to any of our destinations with activities or hotel stay or both. Select "Transit card" and "Add Clipper card". If you want to change your class of seating, you will need to reach out to our Reservations team. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). Loading Value and Automatic reloading. Please note that The Hub is permanently closed. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Log in to your Cilpper account with the email address we have on file and provide an updated email address. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Enjoy the convenience of booking the entire trip all at once. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Our vessel also features one wheelchair accessible bathroom onboard. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. For iPhones, theantenna is in the top third of the phone. Bicycle space is highly limited on both vessels and treated on a first booked, first served basis. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Why does adding value to one's Clipper Card online take so long? BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Economy Panoramic Upgraded window seats in Economy Class. To order a Clipper card, visit Get Card. For more information, visit Sales and Service Locations. 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County Connection. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Find your service: AC Transit. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Seating class changes between Standard and Premium seating will require agent assistance. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. But if a customer already has value on his/her card, that value should not be removed. City Coach. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. I have loaded a lot of money on a clipper card through the website months ago. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Discounts; Where to Use; Follow. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Prior to that he was an assistant sports editor at the paper from 1984-1987. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. Felonies may also prevent you from entering Canada. Clipper BayPass Sets Sail with Unlimited Transit Access By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your mobile wallet will display purchase options for your selected Clipper card. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. How long do I have to pick up the value before it expires? In person at the AC Transit Customer Service Center. RTC Card and Accessibility. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Limited-use tickets are not available on phones. Or get help resolving other issues with your account. This means we couldnt process your payment for automatic reloading. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. What if Im having trouble using my Clipper card at a bike share station? Please plan accordingly and allow sufficient time. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. Can I get reimbursed? If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. What Clipper services are available during the COVID-19 outbreak? Can I get a Clipper card before I arrive? Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. Funds are immediately available when added using a vending machine at BART. Clipper is a regional transit card that can be used on all transit in the Bay Area. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. The RTC Clipper card is a photo identification card. We've made it easy with quick guides to every service on Clipper. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? 2,123 Reviews. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Otherwise, you will be logged out automatically. The Victoria Clipper V vessel is a passenger-only ferry. I loaded value online, but when I tried to use my card, it wasnt there. Phone: (213)-204-2900. questions, log in to your account. No. After we collect payment, we will send you an email confirming this. My transit benefit program told me they sent you the money. Failure to provide such evidencemay make you inadmissible to Canada. and our LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . This is different in the phone environment. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. I set up Auto-Reload, but its not showing up in my online account. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Account Management. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. Your session is about to expire due to inactivity. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Clipper on your phone. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. HVD applies only to BART rides. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. All discounts are set up in advance through Clipper. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Had to call a couple of weeks ago, and got a live person really quickly. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. There are no discounts available at the BART vending machines. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. This site is protected by Google's invisible reCAPTCHA. Otherwise, you will be logged out automatically. You will need to tag your card to a card reader or ticket machine to activate it. You can also modify your booked seats at anytime by visiting our seat selection portal. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. 2020, Metropolitan Transportation Commission. It depends on how you buy your pass. Clipper says it does not take funds away, even if the card goes unused for years. Please call 800-888-2535 or submit your request via our contact us page. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. They may present one of the following documents: If both birth parents are not present, you must provide a signed (preferably notarized) statement from the parent(s) authorizing the child to travel out of the country or proof of custody. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. What should I do if my card is lost or stolen? No input is required. Getting Started. After the end of the sales window, be prepared to pay your fares with cash value. Please have your vaccination card or a photo of it ready in the event you are asked to show it. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. The exception is BART HVD, which will be available the following day. We also offer special discounts for children and military personnel. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can load up to $300 on a Clipper card. Clipper is a regional transit card that can be used on all transit in the Bay Area. Home | Clipper Season Tickets. Routes available between Seattle and Victoria. Fares | VTA If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Check out our sample Victoria Clipper V gift shop menu. If you hear two beeps, your value is low. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Does the balance on Clipper Card ever expire? - Quora Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. On the cable car, the conductor carries a handheld card reader. Call us 800-888-2535; Contact us; Enter search term: Go. Choose to stay logged in or to log out. You have up to 6 months to spend down your balance, so you can load the funds. You may also reach our call center between 7am 7pm Mon-Fri at 800-888-2535. We do allow walk-up day-of guests to purchase tickets if space allows. TDD/TTY: 711 or 800.735.2929. View vessel seating chart for San Juan Clipper. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. How do I set up and use a Clipper card on my phone? Choose to stay logged in or to log out. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Boarding starts 1 hour before your boat is scheduled to leave. Log in to your account to add a Backup Payment method. Yes, you can use the Clipper app to manage your account on your phone. New to Clipper? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. What does it mean to pick up my value and why do I have to wait to do it? The terminal is located on Alaskan Way at Pier 69. So if your primary funding source is declined, your order will be charged to your backup card. Using Clipper. So if your primary funding source is declined, your order will be charged to your backup card. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Visit Us Get an adult, Youth or Senior Clipper card Open the Clipper app and select the card you want to set up for Auto-Reload. The passenger-only round-trip fare for the Victoria Clipper ferry ranges from $115 USD $160 USD for a 7-day advance purchase round-trip ticket depending on the time of year. For more information, please see our Seattle-Victoria fast ferry schedule. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. This page includes Using Clipper on specific agencies. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Please note that you cannot use your phone to unlock bikeshares. See the Apple Pay How-To page for more details. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. The garage offers parking forONLY $10 per calendar day! Reddit and its partners use cookies and similar technologies to provide you with a better experience. The correct fare will be automatically deducted and tickets with remaining value will be returned. What is the best way to tag on the new Clipper card readers? We do allow walk-up day-of guests to purchase tickets if space allows. We notify customers 30 and 60 days before the expiration date of their payment card on file. No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Sign up for year-round getaways, special offers, and more. Our departure times between Seattle and Victoria vary seasonally. All rights reserved. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. There is a 50 cent surcharge per trip for paper tickets. Fares | SFMTA Can I set up Auto-Reload for cash value and a pass? If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. On a successful tag, lights and a "Travel OK" screen will appear on the machine. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. You can order a card and value online but note we can only mail cards to domestic addresses.
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