Is it possible to rotate a window 90 degrees if it has the same length and width? The function of this entity is to describe the tax rate charged to a customer for specific goods or services purchased in a specified tax region. This entity contains the attachments for the Resources entity. Provide feedback for the Documentation team. The status field describes how close a ticket is to resolution, or how close a task is to completion. The API does not respect the TicketCategory's 'required' and 'available list item' settings, with the exception of the 'Queue is Required' setting. The value you select will be set as the status of the parent entity when the dialog box or page is saved. This entity describes an Autotask resource assigned to a ticket that is assigned to a service call. How do I align things in the following tabular environment? Open the Kaseya Helpdesk. If the ticket type = Change Request, then ChangeApprovalType is set to the default value. Autotaskincludes a time off policy management feature that enables your company to track employee time off benefits. Quote Items define a line item added to an Autotask Quote. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. function SendLinkByMail(href) { A cost is a billing item for products or materials. This entity is only used by multi-currency databases. When updating a field that has Rich Text, the APIwill return the text-only version of the field. Refer to Web Services APIsecurity settings. The Entities list provides a link to additional information about the entity and its standard Autotask fields. Any entities or attachments that the account creates will be attributed to "APIUser." } We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. Thanks for your feedback. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. Every attempt gives me a 500 server error. You can configure API Only security levels to allow the impersonation of other resources on supported endpoints. Some resources contain additional objects in child collections; these resources have an additional Child collection access URLs field in their Online Help articles. That InstalledProduct must also reference a Product that is EligibleForRma. What video game is Charlie playing in Poker Face S01E07? Assets are products that are associated with a Company entity. A Contract Rate is associated with a Role and is specific to a contract. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. We recommend that you create a new resource (Autotask user account) for the integration, so that it is separate from other user accounts. This entity's purpose is to describe a Work Type billing (or allocation) code that has been excluded from a Contract. ConfigurationItemWebhookExcludedResources. ConfigurationItemSslSubjectAlternativeName. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. Connect and share knowledge within a single location that is structured and easy to search. IMPORTANT By default, notes and time entry pages launched from a task or ticket in New, Edit, or View mode open in a modal dialog box. UDF changes are included in the criteria for updating LastTrackedModificationDate. , This field is editable for tickets whose ticket category is 'RMA.'. Basic Incoming Email Processing is available to all Autotask customers at no additional cost, and includes: The Add Ticket Email Service (ATES) mailbox, which is already set up One additional active custom mailbox. The Status defaults to the current status of the parent entity when the page or dialog box is opened. The function of this entity is to describe the associations between Change Request tickets and both Incidents and Problems. This entity describes an Autotask Department. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If Ticket.AccountID is updated then Ticket.AccountPhysicalLocation must have AccountID = Ticket.AccountID. A resource can be associated with multiple LOBs; entities cannot. Checklists are an optional feature on the ticket page that display numbered items to be completed in order to finish work on a ticket. This entity describes an approved and posted billable item in Autotask. Some Read-Only fields must be supplied for a create, so while they are initially required, once the entity has been created, you cannot change them. A billing item may or may not be included in an invoice and billed to the customer. This entity describes detailed information about on-hand. This entity's purpose is to describe a Resource - Role relationship. For a list of all currently available entities, refer to the , or check the Online Help's table of contents. For more information, check out the Datto/Autotask page about this module too. Resolution: After playing with some items and looking through the module code and Postman, everything needs to be treated as a string: Thanks to u/nutter91 for the assistance with submitting a record ID of 0 for new records and reminding me to simplify things. Resources receive assignment to one or more roles through their department and queue associations. The id field belongs to each entity and acts as the unique identifier. The DomainRegistrars entity contains WHOISdetails for Domain assets. For example, although the client can create certain resources, not all resources accept a create call. Head on over to our Community Forum! This entity's purpose is to describe a billing Role that has been excluded from a Contract. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. If TicketType = Problem and incidents are associated with the ticket, TicketType cannot be changed to Incident or Service Request until the incidents are disassociated from the ticket. 4. The ticket category controls which fields appear here and in what order. This entity describes an Autotask service call and its relationship to four other service call related entities. This entity describes DNSrecords associated with Assets in Autotask. Implementing the time entry portion wouldn't be terrible. This entity represents the daily availability, hours goal, and travel for a resource. ExpenseItem.AccountID is updated and ExpenseItem.ProjectID, ExpenseItem.TaskID, or ExpenseItem.TicketID is set to Null. This entity describes an Autotask Project. This entity's purpose is to describe a Resource - Role - Department relationship. This entity describes an association of contacts, from one or more companies, which allows PSA users to send bulk email and create notes and/or to-dos simultaneously for all included contacts. The integration user's security level must allow impersonation of the resource. The name of the user who is filling the role is added to the role name. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. Append to Resolution on # incident(s) (tickets only). We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. This entity describes an Autotask Company Contact that has access permissions for the Client Access Portal. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; Have an idea for a new feature? [CDATA[*/ This entity's purpose is to describe a Contact associated with a ContactGroup. Have an idea for a new feature? Refer to Running a global notes search. This entity's purpose is to describe a record of approval for a ticket change request. The selected recipients are added to the To: field; CC: and BCC: fields are not populated. For the GET query i use: https://webservices4.autotask.net/atservicesrest/v1.0/Tickets/query?search={"filter": [{"op": "eq","field": "ticketNumber","value": "T20210309.0001"}]}. Field is cleared when ticket comes out of Waiting Customer status and is recalculated every time ticket goes back into Waiting Customer status. Refer to Forwarding and modifying tickets. If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. If the ticket category is associated to an SLA, then use that ID. You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. The API-only user's security level must allow impersonation on the entity type. The function of this entity is to describe the relationship between an asset category and a specific UDF. /*Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. If the Contract is associated to an SLA, then use that ID. This entity represents associations between asset categories and documents in Autotask.
How Far Is Bethsaida From Jerusalem,
Snohomish County Mask Mandate 2022,
Pathfinder Wrath Of The Righteous Relics,
Used Trawlers For Sale West Coast,
Articles A
