Only first-class mail can be certified. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Some of this advice may be second nature to you, or may not apply to all sales. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Do not do that. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Was full of marks. Remember to be persistent when you are in the right and can prove it. And while I'll be cordial, it doesn't bode well. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. I had been using half sheet sticky labels for almost a month before sending out this order. If he ghosts you, you scared off a scammer. You have to make them paying you off a better deal than the hassle you will continue causing for them. I'm having an issue with something I purchased on Facebook Marketplace I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Select Order Not as Described. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. I accidentally sent a buyer the wrong item on eBay, but I do - Quora It expressly says this in the PayPal Seller Protection terms. eBay somehow refunded the buyer automatically when the return was delivered. There is no way to dispute a transaction once its finalized in this way. did said person say they woud send you the motorcycle and the title and then you would have to pay? Am I protected against negative feedback in this scenario? 26-05-2020 All rights reserved. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Along with photographing everything, try to record any identifying details about the item. Buyer pretended the item/ring was not as listed. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? I have been talking to someone with same story Im trying to buy a car. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . I asked the buyer if the package he received was damaged or opened. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 05:49 AM. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. Its unfair they side with the buyers all the time. . this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Press question mark to learn the rest of the keyboard shortcuts. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. I'm not sure where I stand on this now. I mailed a limited edition eye shadow palate to Ontario Canada for $90. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Create an account to follow your favorite communities and start taking part in conversations. Ebay found me not at fault and released my funds. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. Update 2: So my next step was to file claim with UPS. 2) Buyer most likely will open SNAD return request. I've msg'd the buyer and asked if they could see a return address or the USPS tracking number. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago I told Ron that this was, "pardon my French, absolute bullshit." Here are some of the most common ways eBay sellers are scammed. Contact postmaster and file mail fraud. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. This scam is a new twist on the offer of overpayment. Then gets mixed up on which item was wrong. It should not have. I had a customer contacted me that the item was damaged in transit. Here are some of the most common ways eBay sellers are scammed. Buyer returned a different item, this is what it took to get ebay to Or you can specify that the addressee must sign for the package or letter. Defective Item return that is not defective HELP . Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Plus get a receipt from USPS. Attached is a picture of a side buckle and the package with address label. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Zero money was left over. Is it possible they received it from another seller? I will report this to the post master. Add any photos you have of the wrong package. 09-10-2020 they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Remember that if an offer looks too good to be true, it probably is. Usps Signature Confirmation Signed By Someone ElseWhen all goes well $900 item. Buyer claiming wrong item was received. HELP!! But I would like to reach more buyers. He never responded to me again, just proceeded with an inad return case and sent back the switched item, which was worthless. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. So, I cancel the order and sent in a statement. They help the organizations to focus on the other parcels they have to deliver. A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. You would want your copy to be short and engaging, informative but not stiff. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? I dont understand why he thought that she wouldnt notice? Once I listed a new in box item as white when it was really blue. What should I do? Is there any point in doing that? I know they will get their refund, but should I inquire at all? This is the message:Just wanted to say that the item I received was not this one. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. But so far no response from buyer. The buyer has opened a case with eBay, so you need to respond in the case in the resolution center. That photo looks like your shipping label stuck on top of another shipping label. A neighbor may have picked it up, so it is worth asking around before you contact USPS. I sent wrong item - Welcome to the Etsy Community eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Two moths ago, a parcel comes back. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. 06:44 AM Hey Im kind of new to mercari and Im really nervous. They offer some sort of limited-time discount in order to create a sense of urgency. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. Ebay problems: Buyer opened a return and sent back a different item Am I going to be screwed out of $55? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Create an account to follow your favorite communities and start taking part in conversations. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Its usually not a good idea to trade with accounts that have bad feedback. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. What happens on eBay when a buyer lies saying that they - Quora I will try to ask the questions? If the package was mixed up by GSP, then they should handle it. In this case, the purchase may be completed without flaw. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. But at least it was worth somewhat close to what the item I sent them was worth. At first, it might seem foolish to pass up a generous offer, but often its a trap. 26-05-2020 I just wanted someone else to take a look at the photos and tell me what they thought. I have sent the item you ordered to the address on file with ebay. They aren't. shot goods Gilas Pilipinas Full Sublimation Jersey If you play nice, they will just tell you that it's too bad and part of business. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Thx for the link to reporting a buyer theres a couple people I need to report. 10/31/2020 at 3:54 pm #83017 Antique Frog Reddit and its partners use cookies and similar technologies to provide you with a better experience. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. package or mail missing? For approved returns, Mercari provides a free shipping label to the Buyer. Buyer Protection - Mercari: Your Marketplace The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. Everyone is covered except the credit card holder, whoever that is. Buyer wants to return, says i sent wrong item : r/Ebay There is so much scamming going on Ebay, Sellers dont have a chance. But obviously I cant prove that. "Hi. Report a buyer if you think they have acted illegally or fraudulently here. The one I received is as per the photo. I have to take her to court! The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Otherwise she wouldn't have bothered. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Aamzon advised we can do what we want. How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) To cancel your order: Go to My Purchases. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. Thanks for the reply. So, that explains the different labels and (possibly) the Fragile stickers. They look the same to me.. on I suspect someone may have been tampering with mail and package in the delivery system. I asked for a picture from the buyer and it was some plastic item. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Buyer said I sent wrong item when I sent right one - and got money back The unofficial eBay subreddit. Welcome to the Selling board! 1. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Other platforms I never had a problem with over 6 years. Buyer returned different item - General Selling on Amazon Questions I cant believe you won this. I take pics and and email amazon all the details of before and after and the condition it is come back - All sales are final after the buyer rates the seller or 3 days after delivery. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. I asked my boyfriend to print off the labels and post them while he was at work. I've taken back an item I never sold lol. But how about when buyers try to force the seller to accept a return by claiming not as described when its just buyer's remorse? Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Supervisor told me to hold up on Police report and wait for UPS to step in. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. ive had power sellers defraud me for a 50 cent lowes coupon. The item's condition was misrepresented. 04:02 PM. Record any serial numbers or unique codes. I had to help my mom submit a dispute through eBay, as a buyer. Gift card scammers reach out to victims by phone, email, or social media. This months episode of the eBay Seller Spotlight podcast is live! 26-05-2020 Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Law Regarding Receiving a Shipment That Was Not Ordered I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? by asking the buyer questions or calling the post office? what is beyond infinity most expensive car ticket. How do you prove you sent A? She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I manufacture them myself and sell for only one price. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. A buyer from Europe orders at item and pays for it. I agree with that. They sell fake goods and don't pay taxes. They never sent it back. The item ordered was a coil of hook & loop tape. Yes it would be a pain. Those labels are a lot bigger and I never cut them to a smaller size. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. eBay is very aware that scams occur on the website. I told them to send it back to me and I'll give them a refund. How to handle a return request as a seller | eBay You can ask the customer to return the item, but he has no legal obligation to do so. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. The buyer received the wrong item. Buyer sent me picture of something different in the box. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. So it sucked having a negative mark on my account but it was the only thing I could do. Most of them are happy new year banners being returned in Febuary. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Buyers abusing "not as described" to force refund - PayPal Community Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. why it was refused and Never heard back. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Stockholm syndrome - Wikipedia Its ok but I like the darker one you had in your listing. It also looks like the original label is a printed label, cut out and then taped on. Is eBay likely to refund the buyer? i think someone is trying to scam me like this to. Save the case number that the USPS gives you. Dispute the refund. If they bring eBay into this, do I stand any chance at all? eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. Do not refund half. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. I'm not sure. 06:46 AM. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. This was shipped by Global Shipping Program. Learn the fundamental steps for running an eBay business. 26-05-2020 Offer to send him a return shipping label. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. They may even provide photos of the broken item. I was hoping it was a post offcie mix up. Never saw it in my life. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. The online auction site launched in 1995, and scammers have used it ever since. Can Usps Tracking Be Wrong - Schafpudel-vom-eichwald.de MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . His failure to reply to me or send pictures until after Case was decided on his favor was strange. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Sucks!! - edited That is not the package i sent your cosmetics in. Buyer gave wrong address, and expects refund, who - The eBay Community
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