Australia Ground Handling and Cargo Careers Portal, Belgium Ground Handling and Cargo Careers Portal, Netherlands Ground Handling and Cargo Careers Portal, Pakistan Ground Handling and Cargo Careers Portal, Switzerland Ground Handling and Cargo Careers Portal, UK Ground Handling & Cargo Careers Portal, USA Ground Handling, Cargo, and Catering Careers, Modern Slavery Act Transparency Statement. I have learned a great deal from both public and private work. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. "My interest is to have a long-term and successful career within transportation infrastructure. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Dubai Ensure that all the requests and completion remarks are updated accurately in DMIS and that all charge notes are generated and authorised for billing. Some of my favorite recent projects have included X, Y, and Z. dnata is one of the worlds largest air services providers. Things have gone very well for me so far, and I am thankful for that. ", "I try always to create 'what-ifs' because I know that plans change and fail. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees. 5 Dnata Customer Service Agent interview questions and 5 interview reviews. Fax:+971 4 3166144, dnata Cargo A waste of my time! How do you manage the stressful times? 37 Dnata Customer Service Agent jobs. Answered April 24, 2018 Answer See 3 answers Dubai Written and technical interview conducted. Answered August 18, 2017 - Customer Service Agent (Current Employee) - Jebel Ali Airport . "When I have a large workload on my plate, I do not stress over the tasks that are in front of me. You cannot change others, but there is always the option to upgrade yourself! - Is this a replacement search or a newly created role? I applied online. Questions were about math, eye sight, english Grammer and passages but very tricky. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Dnata. 1.Technical 2 technical 3 managerial 3 round of interview. It was tedious work, but I knew the result would be worth the time and effort.". What is top of mind when it comes to filling this role? ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. an. los inconvenientes que esto te pueda causar. ", "I would say that my favorite responsibility in my current position is the on-boarding and training of new employees. Plan B is always ready to go.". We should prepare about our self very well. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". We seek the highest quality of customer service for you, at every stage of the dnata experience, regardless of your goal, destination, or needs. Research the company online to discover any opportunities for future growth. I interviewed at Dnata (Dubai) in Sep 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Be as diplomatic as possible by highlighting the pros of each. ", "I fully understand why a complete background check is required in this field of work. I am happy to comply with any checks that you need to conduct.". Dnata Customer Service Agent Jobs | Glassdoor You can't always predict what they may say, and you also can't always predict how you might feel in response. There are also a couple of blogs that I follow including Transport Data and Transport Now. ", "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications. "I am always interested in learning more about this industry and the changes that are taking place. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. The last thing an interviewer wants to hear is a list of items you could have found the answers to from merely watching a video on their company site! Glassdoor users rated their interview experience at. Caso continue recebendo esta mensagem, This question challenges you to think about how you act as a leader in your daily life. . With that said, I also bring public sector experience from earlier in my career. Anonymous Interview Candidate in Dubai . This question is not an opportunity to complain about your previous job or company! You should also mention any health and safety related training you have taken. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. ", "I would say that I have a demanding task or project, nearly every day. First you will have an assessment test which is basically you need tackle the time limit. A creative and varied approach to learning inspires employees to interact with their customers in a fun, personable way. Vocational or Diploma (12+2 or equivalent) desirable but not required. You should be transparent about your most recent earnings and be prepared to back up any salary requests. You have likely gained many valuable skills in your career. I couldnt complete the last two. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well.". Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". The worst way to answer this question would be to say 'I didn't have the power to change anything in the organization, so I quit.' Answer dates might appear two to three weeks before they were published. I planned four social events per year, and the turnout was always wonderful. I applied online. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. The next question was what does API stand for, which I gave the answer. 2 + years experience in a Customer Service role. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. Shared on 18 May 2022 - passenger service agent - Melbourne VIC. The two sectors bring their challenges, so it is difficult to choose a preference. - collgues de tout type comme par tout. Perhaps you read infrastructure related magazines, follow particular engineering journals or subscribe to an industry-related blog. I will always be myself and keep my integrity first. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. ", "That is a great question! I would always choose honesty over lying, any day.". Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. ", "I have been meticulous when paving my career path. Working for Dnata gets you recognised and other companies want to grab you. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". Be sure to include capabilities that will potentially benefit this potential new employer. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Job Location: Dubai, United Arab Emirates. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I am a firm believer in the idea that feedback should be implemented quickly after it's given. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Please help us protect Glassdoor by verifying that you're a Wir entschuldigen uns fr die Umstnde. Be prepared with specific examples from a recent news story or client reviews. "Continued education is vital to me because it allows me to remain current and competitive in this industry. What is the interview process like at dnata? | Indeed.com focused in Specialized Sales, Merchandising and Marketing Operations. To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I am looking for a competitive salary in my next position. Vice President, Commercial & Business Development, Modern Slavery Act Transparency Statement. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Therefore, any date prior to 2019 might not be accurate. Amongst other general interview questions, I was tested on what do acronyms stand for. | . No matter which system you use I am sure that I can pick it up very quickly. The you ill have a hirevue interview. Dnata Interview Questions (2023) | Glassdoor The you ill have a hirevue interview. Even if you're not leading a team, you can still demonstrate the qualities of a leader! P.O Box 522, Vice President Commercial Ci Ask me what a JSON or API is and I will tell you exactly what it is. Also, what types of career growth opportunities would follow this position? Talk to the interviewer about your career progression and what you would like to see in the future. Ethical dilemmas in the workplace will come up from time to time. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. dnata International Airport Operations I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Interview questions and answer examples and any other content may be used else where on the site. With that said, I can certainly work in an unpredictable environment from time to time. Close your answer by asking the interviewer if they would like to see you take a particular course. Any current certificates and tickets are helpful to bring with you to the interview. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn ", "I am looking for a long-term career opportunity within the transportation industry. Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. United Arab Emirates, Corporate Communications This year I wrote a new procedure manual dedicated strictly to cost savings efforts. Positive attitude with a natural ability to provide excellent service in a team environment, and when dealing with people from many cultures. Sorry I couldn't remember the acronym for one! Perhaps they have multiple departments or locations. Ensure all equipment used at the designated work location is in good working order and report any maintenance requirements to the senior management on duty. The most reliable source that I utilize is 'Transport Topics.' "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. We strike a balance between doing things our way leading to service consistency and encouraging our people to use their initiative to find new and imaginative ways to solve our customers challenges. If you continue to see this Every week there are new volunteers and new individuals with a range of needs. I was asked what does JSON stand for and got the first two letters (what is this school)? What is the interview process like at Dnata? I was asked what does JSON stand for and got the first two letters (what is this school)? I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. dnata Airport Operations I interviewed at Dnata (Sydney). The biggest skill that I gained was my ability to multi-task as I worked the dual role of employee and student. First you will have an assessment test which is basically you need tackle the time limit. Recruiter contacted me11 %. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Interviews for Top Jobs at Dnata. The ability to make . The first interview at dnata. I applied through college or university. I believe it's easier to 'do' rather than 'tell.' I would much rather be a dynamic leader. Maybe they were unmotivated or preoccupied with their personal life. Other21 %. Customer Service Agent (Current Employee) - Austin, TX - February 4, 2020. "For the past four years I have been working with ABC, in the private sector. Ground Handling | dnata First you will have an assessment test which is basically you need tackle the time limit. Free interview details posted anonymously by Dnata interview candidates. In my current position, I have had zero accidents in 3 years. Followed by 2 technical ,1 managerial round. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me. "My previous company did not allow for a lot of employee feedback or input so I chose to focus on ways that I could better my performance instead. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. We understand that discretion is one of the measures of excellence. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Airport Customer Service Interview. enviando un correo electrnico a - What is the company's primary goal for this position in the next 12 months? After a week, I was called to report to start my duty. Anonymous Interview Candidate in Manchester, England, I applied through a recruiter. We do not claim our questions will be asked in any interview you may have. Search job openings, see if they fit - company salaries, reviews, and more posted by Dnata employees. "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. If hired at Dnata you can be assured that I would exceed your safety expectations. - collgues de tout type comme par tout. Dnata Customer Service Representative Interview Questions - What do you see as the biggest change in this industry over the past 3 years? The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. Questions were about math, eye sight, english Grammer and passages but very tricky. Very easy, nothing to hard. Be enthusiastic when you discuss your long-term career plans! Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. Als u dit bericht blijft zien, stuur dan een e-mail Interview questions were first added on September 15th, 2012. . Think about what bothered you about this person and how you were affected by their behavior. Briefly share with the interviewer how you stay up to date on current events related to Dnata. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Every new dnata employee, regardless of location or company, receives consistent training on their first day. Dubai Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you. Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Nous sommes dsols pour la gne occasionne. Shared on 21 May 2019 - Customer Service Officer - Melbourne VIC. Show that you are proud of yourself and your career accomplishments! Aydanos a proteger Glassdoor y demustranos que eres una persona real. Our date tracking prior to 2019 was not accurately kept. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. Last year I was given the opportunity to take a course in A and another in B. Most importantly, the interviewer wants to know how you let this person's behavior affect you and your work performance. - How long has this role been vacant? malheureusement, ambiance toxique en general, focus: l'argent, I applied through other source. However, we take things well beyond that initial induction. Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs It didn't take much time before our manager noticed this particular individual was slacking. Talk about your education experience and be sure to highlight any areas of excellence. )- Exhale. We should prepare about our self very well, I applied online. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Our team started to complete most of the tasks when it came to group projects. Your company is forward-thinking and progressive. Get More Information About Our Dnata Interview Questions. I interviewed at Dnata (Bangalore) in Jul 2022, Aptitude test in first round and face to face in second round interview was easy second round tjey will test our communication. Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps If I were to be asked to lie, I absolutely would not do that. ", "If I had to choose, I would rather be a dynamic leader. Dubai dnata Ratings 2.7 Average rating of 235 reviews on Indeed Headquarters dnata Switzerland AG Postfach CH-8058 Zurich-Airport, Employees 1,001 to 5,000 Revenue More than $10B (USD) Industry Transport and Freight Website dnata company website Popular jobs at dnata Salary Satisfaction 42% Of the employees are satisfied about their pay Dates shown above are approximate. Receiving feedback from a manager or supervisor can be tough. The process took 3 days. Find additional company focused interview questions by practicing from one of our industry sets. The higher priority tasks, I complete first. Ops round was very interesting with lot of questions about GDS, airline codes, capitals etc. . Check out the company website, and any online reviews, to find a common theme that makes Dnata stand out from their competitors. Discuss your preferences with the interviewer. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. "I have never been told to lie to a fellow employee or supervisor on the job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Working for Dnata is generally fine, management isn't overbearing and in fact a little distant. Dubai ein Mensch und keine Maschine sind. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Most frequently, I read Pavement Publications. It's important to be able to professionally give and receive feedback.". excuses voor het ongemak. dnata Employee Reviews for Customer Service Representative - Indeed Help the interviewer to determine which personality type you are by answering this question clearly. I have been in the industry 7+ years. Philippines, {%selectedMarker.primaryContact%} This question can be a tough one because everyone wants to be liked and considered personable. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. 3 round of interview. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter, Anonymous Interview Candidate in Bangalore, I applied through college or university. United Arab Emirates, Vice President, Commercial & Business Development Careers | dnata Privacy Policy I applied through college or university. Get Daily Job Alerts Straight in Your Inbox By Submitting Your Name and Email ID Below. RAHEEL PLASTERWALA - Customer Service Agent - dnata | LinkedIn Be sure to research the kind of environment offered in this position before the interview. We do this by creating interview questions that we think you might be asked. Proficiency in spoken and written English. This interview question allows you to demonstrate your ability to be a self-starter. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. I worked very hard! I interviewed at Dnata (Manchester, England) in Oct 2022. Handles excess luggage and collect excess payment. After a week, I was called to report to start my duty. Day went from 9am till 3pm, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. I have been in the industry 7+ years. Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. 1.Technical 2 technical 3 managerial 4 hr thats it , - quipe de rh sympa et l'coute, mais lent l'heure de traiter des documents en general. This site uses cookies. Lack of benefits. Interviewed through hireview app. PO Box 1515, Philexel Business Park First, we get everyone off to a common start. This ask was very exciting for me because I love to have a workplace where people know each other, are comfortable having a meaningful conversation, and where everyone can let loose now and then. ", "It is a challenge to stay up to date on the transportation industry, with policy changing on a regular basis. It was cool working in the airport my great experience as customer service agent with DNATA was over 7 years I really love my job I had gained good experience how to handle passengers and to work with team . "Overall, my career has progressed a touch slower than I would have liked. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. This way, nothing comes back to bite me later on, as the deadline approaches.". Be prepared with specific examples from a recent news story or client reviews. "I naturally take on a leader and mentor-ship type of role with my co-workers. The interviewer wants to know that you have taken note of the workplace culture at Dnata and how they stand out from their competitors. My experience was great during the interview session. This experience has broadened my exposure a huge range of individuals. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. It's always a great idea to have questions ready for the interviewer. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. It is okay to brag a little bit when answering this question. Avoid taking this as an opportunity to complain about someone; instead, view it as an opportunity to showcase your ability to deal with difficult people while maintaining your productivity. Shared on August 18, 2017 - Customer Service Agent - Jebel Ali Airport There is a three type of english test.spoken,lisnting,writing.
dnata customer service agent interview
