TruGym Reviews | Read Customer Service Reviews of trugym.co.uk I use both the free weights, machines and also classes. Staff come across rude and unapproachable. So far, an excellent option for a gym considering the membership prices are cheap. Trugym is just at the level that suits me. Absolutely shocking customer service. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). | Read 101-120 Reviews out of 262 Absolutely the poorest new customer relationships ever!! We use dedicated people and clever technology to safeguard our platform. Bring back Les Mills Body Combat please! Staff are the ones who represent the gym and are suppose to behave in a professional manner. Here are 8 tips for writing great reviews. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. How many stars would you give TruGym? I find the booking system for classes difficult to work out which is why I havent booked any yet. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. They definitely must have known about the closure. Consistently fail to keep to their own opening and closing times. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. The timings of the place are good too accommodate all women there. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. Anyone can write a Trustpilot review. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Huddersfield gym- horrible service, old gym equipment. Not helpful at all. Generally excellent facilties and equipment though can be a bit busy at times. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' Totally disgusted with the service offered with no thought or effort of building a customer relationship. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. The main reason that I joined is for the Les Mills Combat class. Companies can ask for reviews via automatic invitations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? Would definitely recommend to a friend especially with the ladies only facility. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. God forbid you request to leave is apparently impossible! Also more weight clamps are needed as there aren't enough for the machines and free weights. Find out how we combat fake reviews. Absolute disgrace of a place rude obese staff. Save your money, go elsewhere. We use dedicated people and clever technology to safeguard our platform. trugym customer service. Maybe they could squeeze in another floor mat area near the gym balls. Your cars are not safe! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Anyone can write a Trustpilot review. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Head office failed to respond to emails! 14 Customer Service Resume Examples for 2023. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Your experience matters. Submit an enquiry or refer a friend to truGym today! Graham. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. How many stars would you give TruGym? LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. They closed them for new drainage, but there are still issues with some not having locks that work or hooks.Also, there is broken and damaged equipment that has not be sorted for some time now.Never see staff either.This is why they are so cheap, but they have some good classes, although you have to check each week as it does not seem to be consistent, Staff not so friendly And poor knowledge Dont approach to see if you are ok to offer better techniques. There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. But the other equipment makes up for it. We use cookies to ensure that we give you the best experience on our website. We'll then contact Harlands on your behalf to get this resolved. Don't trust the staff at face value. This hasn't happened and all attempts to contact them regarding this is being ignored. A nice gym and I enjoy my early morning workouts. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Stockton On Tees - AVOID!! This gym offers friendly staff with excellent personal trainers. | Read 41-60 Reviews out of 265 Worst customer service ever have not had one reply to my messages or calls!! Your experience matters. Friendly environment for ladies only. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. Seems like nothing is ever cleaned. why is jason ritter in a wheelchair I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Staff are mostly friendly and it's well worth a visit. Your experience matters. You buy cheap equipment and take months to repair broken ones. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . They offer classes which I have found very useful for my weight loss. It does seem that there are other members who have also not been refunded. Our gyms come with either a sauna or steam room (some have both!) I think the gym is great but some of the free weight equipment is getting a little tatty and old. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 My contract expired and I cancelled my membership. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Waste of money. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. I think there are more people than the capacity of gym. Companies can ask for reviews via automatic invitations. Bit apprehensive being a female in my 50s. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Here are 8 tips for writing great reviews. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. It's a public swimming baths not a gym. 2023 Trustpilot, Inc. All rights reserved. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. A positive and social environment to train and meet people. Verification can help ensure real people write reviews about real companies. The response by the manager was delayed and unprofessional. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It would also be good to have some hit classes in the morning at 6. The gym in Luton in Parkstreet are forever changing staff . I was asked if Id like to suspend or cancel my membership. How many stars would you give TruGym? We also ensure all reviews are published without moderation. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? townhomes for rent in pg county. Staff were non empathetic and unhelpful following the incident. The staff and instructors are lovely and always happy to help. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. so you can relax after your workout. The management are useless and very unfriendly. Nobody will reply to emails or tweets. | Read 61-80 Reviews out of 255 There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Completely recommend this gym for any women that are looking for a great gym for good value for money. beyond me , they have sullied their name. 1/pool too cold to use from me joining in November to February. Still waiting on a response to my request for a refund. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Contact Spectrum Customer Service - HighSpeedInternet.com Here are 8 tips for writing great reviews. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Published on: January 2, 2023. Would definitely recommend to a friend especially with the ladies only facility. Your experience matters. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. TruGym Stevenage. In reality this was my experience. This seems to be the case for all former members not just me. Great gym that everyone feels comfortable and Staff are an asset to the place. DEFINITELY AVOID TruGym and Harlands. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. trugym customer service. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. trugym customer service The pool is excellent. Correction: non-existent customer service. | Read 21-40 Reviews out of 266 Top gym with great facilities and friendly staff that are always willing to provide support and advice. Staff members were a mix bag. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. They are now pursuing me for 234 claiming I never cancelled. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. Join the 263 people who've already contributed. | Read 101-120 Reviews out of 258 Here are 8 tips for writing great reviews. Awful!!! Find out how we combat fake reviews. Suggested companies are based on peoples browsing tendencies. Friendly staff always happy to help. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Its hard to believe this is actually a trading company (for now!). TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. Les Mills instructors are required to complete updated training twice a year to remain accredited. False advertising! | Read 241-245 Reviews out of 245 Join the 270 people who've already contributed. Anyone can write a Trustpilot review. typical!!!! Im going to have To cancel direct debit. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Find out how we combat fake reviews. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. If you continue to use this site we will assume that you are happy with it. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. No on-duty lifeguard (is this actually legal!!!). Anyone can write a Trustpilot review. I've always felt so welcome at TruGym and enjoy making my daily trips. They definitely make it difficult to contact them through their website. Pool full of screaming kids. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Author: Stephen Greet, Co-founder. Bring back Les Mills Body Combat please! The staff, although minimal, are friendly and helpful. Weights are all over the place. I asked for complaints procedure for head office and that was also denied. The showers and changing rooms are always clean and warm. No matter how many times I try to contact them I never get a response. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . The company needs shutting down. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Plus side, plenty of cardio equipment. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. We use dedicated people and clever technology to safeguard our platform. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Dreadful management of memberships Id avoid this company and invest elsewhere! This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Awful showers. | Read 41-60 Reviews out of 241 CON's / The gym is a mess! The only this is that this is an extremely busy gym as it is luton's best ladies only gym. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. We also ensure all reviews are published without moderation. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Your experience matters. Good luck getting them to answer the phone. 2023 Trustpilot, Inc. All rights reserved. It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Very clean and covid compliant. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Join the 258 people who've already contributed. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. But no way to resolve it. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Join the 271 people who've already contributed. The toilets are extremely dirty as well as the showers. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. They now refuse to refund monies taken. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Be proactive by paying attention to the customer's needs and offering help or recommendations . 0 star! Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Finally. Verification can help ensure real people write reviews about real companies. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Your experience matters. We use dedicated people and clever technology to safeguard our platform. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Join the 266 people who've already contributed. And the price is ok.Over all not impressed with the gym at all. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Companies can ask for reviews via automatic invitations. For example, you can easily set up automatic payments, so you're never late.
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